Since its founding in 2013, Vast Capital Mortgage Management (VCMM) has consistently followed a customer-centric approach and a commitment to professional service, focused on delivering top-quality mortgage loans and financial solutions to borrowers.
VCMM offers comprehensive loan services, From pre-loan scenario discussion to post-settlement customer care, we provide one-stop support throughout the loan process.
1. Real-Time Online Customer Service:
Please visit the official website of Vast Capital Mortgage Management
and click on the “Let’s Chat!” button
in the bottom right corner
for real-time online consultation.
Service hours:
Monday to Friday,
9:00 AM - 12:30 PM, 1:30 PM - 5:00 PM
*Outside of our service hours, feel free to leave a message with your inquiries, and we will get back to you via email as soon as possible to provide assistance.
2. Customer Service Hotline：
Customer Service Hotline:
1300 776 276
Service hours:
Monday to Friday,
9:00 AM - 12:30 PM, 1:30 PM - 5:00 PM
3. Email:
For any issues related to post-settlement, such as online banking, loan statements, repayments, loan details, updates to personal information, or loan discharge
please contact us at:
*To ensure the safety of your account and funds,
please contact us using the email address you registered with VCMM.
You can also arrange an appointment with a VCMM Customer Service Specialist
to receive a more direct and personalized service experience.
Our customer service team is consistently on hand and enthusiastic about offering you knowledgeable assistance and comprehensive support.
Vast Capital Pty Ltd ACN 630 388 635 Australian Credit Licence 514947 (VCMM). Loans are subject to credit criteria and terms and conditions. Fees and charges apply. VCMM welcomes referrals subject to prior arrangement. Real estate agents and brokers should contact VCMM to arrange accreditation prior to making a referral or loan introduction.
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