During the festive season, our office is scheduled to be closed starting from Saturday, 21st December 2024, and will recommence full operations on Monday, 6th January 2025.
A limited staff will be present throughout the holiday period to handle critical credit and settlement issues promptly.
21/12/2024 - 22/12/2024 | - | Closed |
23/12/2024 - 24/12/2024 | 9:00 to 17:00 | Essential services only |
25/12/2024 - 26/12/2024 | - | Closed |
27/12/2024 | 9:00 to 17:00 | Essential services only |
28/12/2024 - 29/12/2024 | - | Closed |
30/12/2024 - 31/12/2024 | 9:00 to 17:00 | Essential services only |
01/01/2025 | - | Closed |
02/01/2025 - 03/01/2025 | 9:00 to 17:00 | Essential services only |
04/01/2025 - 05/01/2025 | - | Closed |
06/01/2025 onwards | 9:00 to 17:00 | Normal operations on weekdays |
While our office telephone (1300 776 276) may not be monitored during this time, our Business Development Managers (BDMs) will be on standby to address any urgent concerns.
For non-urgent matters, please email us your enquiries and we will reply to you as soon as possible after resuming normal business operations.
Post-settlement construction enquiries, such as progress payments, please email construction@vcmm.com.au
Other post-settlement enquiries, such as online banking, loan statements, repayments, checking loan details, changing personal details and discharge, please email service@vcmm.com.au
Non-urgent settlement enquiries, please email settlement@vcmm.com.au
Valuation enquiries, please email valuation@vcmm.com.au
New loan scenarios, please email scenario@vcmm.com.au
Other non-urgent pre-settlement enquiries and other general enquiries, please email info@vcmm.com.au
Broker or referrer accreditation, please email compliance@vcmm.com.au
Please be advised that the submission, assessment, and settlement arrangements for each of our products may be different during holiday season. To avoid any delays or dissatisfaction of our mutual clients, please contact your BDM directly for detailed information on Christmas and New Year service timeframes and conditions for each product.
With the festive spirit of Christmas upon us, we at VCMM would like to express our deepest appreciation for the trust and support you have shown us throughout the past year. May your holidays be filled with joy, and here's to a prosperous New Year!
Best regards,
Vast Capital Mortgage Management
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